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=About reservations=
Q1: How to make a reservation?
・Reservations can only be made online. Please note that we cannot accept requests by phone, email, or fax.
・If you need to cancel or change your reservation, please promptly follow the procedure for change from the reservation site.


Q1: What are the check-in and check-out times?
Rooms are available from 15:00 and check-out is at 10:00.
Please see here for how to check in.


Q2: Do you have non-smoking rooms?

Smoking is prohibited in the hotel. The smoking area is next to the entrance (outdoor).

Q3: Do the rooms have bathrooms and toilets?
We only have shared shower facilities, so please use Hachikita Onsen Toji no Sato when using the hot springs. Also, the toilet is shared.

Q4: Do you have amenity goods (equipment)?
We have the following items available.
<Each room> Air conditioner, TV, slippers
<Common area> Vending machine, electric kettle,
<Shower room> Hair dryer, body soap, shampoo, rinse
・Towels, toothbrushes, razors, combs, and yukata are not provided, so please bring your own.

Q5: Is the hall barrier-free?
There are stairs and steps in the hall, and it is not barrier-free.

Q6: Do you accept animals?
We apologize for the inconvenience, but please refrain from entering the building.

Q7: Can I use the internet in my room?
WiFi is available.

Q8.: Can I use my mobile phone in the museum?
You can connect to docomo, but it may be difficult to connect to au. Softbank is not connected inside the building.

Q9: Can I check in early?
As our hotel is an unmanned hotel, we cannot accommodate early check-ins. During the winter ski season, the room can be used from 15:00, but the luggage storage area and changing room can be used free of charge from 8:00 on the day. Also, please be responsible for any loss or theft. No compensation will be given.

Q10: Can I have a late check-out?
As our hotel is an unmanned hotel, we cannot accommodate late check-outs. Also, after the check-out time, the entrance door will not be able to open and close due to the auto-lock, so please be careful.

=About meals=
Q1: Can I have meals?

The hotel does not serve meals.
・Since there are few facilities in the neighborhood where you can have breakfast and dinner, we recommend that you finish your meal on the way or bring your own food.
・Freezers, refrigerators, electric kettles, and microwave ovens are available for your use.

Q2: Is it possible to bring in food and drinks?
・When using the refrigerator, please put it in a bag with your name written on it and use it correctly.
・Please note that anything left in the refrigerator after the check-out time will be discarded.
・If you are staying multiple nights, please let us know your check-out date.
・When using the shared kitchen, other customers may also use it, so please be respectful of each other. Also, please be careful not to disturb other customers such as garbage and dirt.
・Please note that you cannot take home equipment.

=About the bath=
Q1: Do the rooms have baths?

Toilets and baths are shared and are not in the rooms.

Q2: Is the bath a hot spring?
Our hotel's bath is not a hot spring, but there is a day-trip hot spring bathing facility within walking distance of "Hachikita Onsen Toji no Sato".

Q3: Are there shampoos in the bathroom?
Shampoo, conditioner and body soap are available at the bathhouse. A hair dryer is available in the dressing room.

Q4: When is the bathing time?
・Operating hours: 15:00 to 9:30 the next morning
・Please note that the shower room will be cleaned during the day for guests staying multiple nights.
・There are one male and one female shower room.
・Only the shower can be used, and the bathtub cannot be used. Please be aware in advance.  

=About the ski resort=
Q1: Are there discounts for lift tickets?

For a limited time, discount lift tickets for hotel guests may be issued and are available at the front counter. If the discount ticket is issued, the discount will be applied to the amount written on the lift ticket from the accommodation date to the check-out date. (Please note that the discount will not be applied if there is no discount coupon at the front desk.)

Q2: Do you need tire chains?
Yes. Please be sure to bring it with you. Compared to the old days, the snow removal system has progressed dramatically, so it's much easier to run on snowy roads. However, Hachikita has the heaviest snowfall in Hyogo Prefecture, and the roads are narrow and there are steep slopes.

=Payment and other charges=
Q1: How do I pay for the accommodation fee?
Payment for accommodation charges, etc., shall be made through the Internet reservation site using the advance credit card settlement method at the time of reservation.

Q2: Is there a reservation fee?
There is no reservation fee. 

Q3: When does the cancellation fee start?
Please refer to our cancellation policy here. However, in the case of reservations made through the Internet reservation site, the provisions indicated in the relevant plan shall apply.


Q4: Will I be charged a cancellation fee if I cancel if it doesn't snow?
Same as normal cancellation.

Q5: Do you have a child rate?

There is no child fare setting. It will be the same amount as an adult.

Q1:I would like to go by car.Is there a parking lot?
Yes. During the winter ski season, there is a parking fee, but there is a partial cashback system for the fee. Please bring your parking ticket to the Sky Energy Muraoka gas station and exchange it for the ticket. Free outside ski season.
(Reference/Minshuku area parking fee/For passenger cars)
・Weekends and holidays/¥1,500 (cash back ¥800)
・Weekends, public holidays, afternoon service (12:00 to 17:00) / 1,000 yen (cash back 300 yen)
・Weekdays/¥1,000 (cash back ¥800)
・Weekday/afternoon service (12:00 to 17:00)/500 yen (cash back 300 yen)

Q2: As for the parking fee, do I have to pay for parking at the inn? Or what if you parked in a ski resort parking lot?
At Hachi Kita Kogen Ski Resort, during the winter ski season, an "entrance fee" is charged for entering the ski area by car. I'm not familiar with the term "entrance fee", so I call it "parking fee". Therefore, even if you park your car in any parking lot in the Hachikita ski resort area, you will be charged for the car that passes through the charge collection gate. Therefore, as a service for staying guests, we will ask you to pay the "mountain entrance fee = parking fee" at the gate, and we will cash back a part of the fee. Please note that entrance fees and parking fees will be charged.

Q3: From what time can I use the parking lot and luggage storage area in the hotel?
Please note that we ask that you use the changing room and store your luggage after 9:00 on the day of arrival.

Q4: I would like to go by train or bus, can you pick me up?
Please note that if you use a means of transportation other than a car, we will not be able to pick you up. Only during the winter ski season, if you have a ski tour accommodation plan sponsored by Kamihime Limon Tour and Ryobi Bus, you can walk from the bus stop to our hotel.

Q5: Is there a convenience store nearby?
There is no convenience store nearby, so we recommend that you stop by on your way.

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